{"id":10,"date":"2025-11-14T13:03:32","date_gmt":"2025-11-14T13:03:32","guid":{"rendered":"https:\/\/www.bioslab.rs\/apoteka\/?page_id=10"},"modified":"2025-11-14T13:03:33","modified_gmt":"2025-11-14T13:03:33","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.bioslab.rs\/apoteka\/refund_returns\/","title":{"rendered":"Politika Povrata i Refundacije"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Pregled sadr\u017eaja<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.bioslab.rs\/apoteka\/refund_returns\/#2_Povrati_i_Zamene_%E2%80%93_Ko_je_Odgovoran\" >2. Povrati i Zamene \u2013 Ko je Odgovoran?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.bioslab.rs\/apoteka\/refund_returns\/#3_Postupak_za_Povrat_ili_Zamenu\" >3. Postupak za Povrat ili Zamenu<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.bioslab.rs\/apoteka\/refund_returns\/#4_Nasa_Uloga\" >4. Na\u0161a Uloga<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.bioslab.rs\/apoteka\/refund_returns\/#5_Pravna_Odredbe\" >5. Pravna Odredbe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.bioslab.rs\/apoteka\/refund_returns\/#6_Kontakt\" >6. Kontakt<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>Dobrodo\u0161li na&nbsp;<strong><a href=\"https:\/\/bioslab.rs\/apoteka\/\" target=\"_blank\" rel=\"noreferrer noopener\">bioslab.rs\/apoteka\/<\/a><\/strong>&nbsp;(u daljem tekstu &#8222;sajt&#8220;, &#8222;mi&#8220;). Ovaj sajt je informativno-affiliate platforma. Na\u0161a uloga je da pru\u017eimo korisne informacije i preporuke o dodacima ishrani i uputimo Vas ka pouzdanim online prodavnicama.<\/p>\n\n\n\n<p><strong>Klju\u010dno je razumeti:<\/strong>&nbsp;Mi&nbsp;<strong>nismo<\/strong>&nbsp;prodavac. Ne vr\u0161imo direktnu prodaju proizvoda, ne skladi\u0161timo robu, ne obra\u0111ujemo pla\u0107anja i ne isporu\u010dujemo pakete. Sve porud\u017ebine se obavljaju direktno na sajtovima na\u0161ih partnera.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Povrati_i_Zamene_%E2%80%93_Ko_je_Odgovoran\"><\/span>2. Povrati i Zamene \u2013 Ko je Odgovoran?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>S obzirom da se kupovina odvija na sajtu na\u0161eg partnera (npr. online apoteka, zdravstvena radnja),&nbsp;<strong>svi zahtevi za povrat novca, zamenu proizvoda ili reklamacije moraju se direktno podneti prodavcu \u2013 sajtu na kome ste obavili kupovinu.<\/strong><\/p>\n\n\n\n<p>Mi ne mo\u017eemo da:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Primitimo povra\u0107enu robu.<\/li>\n\n\n\n<li>Initijramo povrat novca na Va\u0161 ra\u010dun.<\/li>\n\n\n\n<li>Donosimo odluke o prihvatanju reklamacije.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Postupak_za_Povrat_ili_Zamenu\"><\/span>3. Postupak za Povrat ili Zamenu<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Ako \u017eelite da vratite proizvod ili zatra\u017eite refundaciju, molimo Vas da sledite slede\u0107e korake:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Kontaktirajte direktno prodavca.<\/strong>\u00a0Prona\u0111ite podatke za korisni\u010dku podr\u0161ku na sajtu gde ste kupili proizvod. Ovi podaci se obi\u010dno nalaze u &#8222;Uslovima kori\u0161\u0107enja&#8220;, &#8222;Politici povrata&#8220; ili u porud\u017ebini za potvrdom koju ste dobili putem e-po\u0161te.<\/li>\n\n\n\n<li><strong>Pripremite potrebne podatke.<\/strong>\u00a0Bi\u0107e Vam potrebni: broj porud\u017ebine, naziv proizvoda, razlog povrata i, ukoliko je mogu\u0107e, fotografije proizvoda.<\/li>\n\n\n\n<li><strong>Pratite uputstva prodavca.<\/strong>\u00a0Svaki prodavac ima svoj specifi\u010dan postupak i uslove za povrat. Oni \u0107e Vas obavestiti o tome kako da vratite proizvod i pod kojim uslovima Vam pripada povrat novca ili zamena.<\/li>\n<\/ol>\n\n\n\n<p><strong>Preporu\u010dujemo Vam da pre svake kupovine pa\u017eljivo pro\u010ditate uslove povrata i refundacije na sajtu prodavca.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Nasa_Uloga\"><\/span>4. Na\u0161a Uloga<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Iako ne upravljamo procesom povrata, tu smo da Vam pomognemo da se sna\u0111ete. Ako imate pote\u0161ko\u0107a da prona\u0111ete odgovaraju\u0107e kontakte ili Politiku povrata prodavca, slobodno nas kontaktirajte. Mi \u0107emo se potruditi da Vam prosledimo ta\u010dne linkove i informacije kako biste mogli da re\u0161ite svoj zahtev direktno sa prodavcem.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Pravna_Odredbe\"><\/span>5. Pravna Odredbe<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Svi postupci povrata i reklamacije regulisani su&nbsp;<strong>Op\u0161tim uslovima poslovanja<\/strong>&nbsp;i&nbsp;<strong>Politikom povrata<\/strong>&nbsp;prodavca, kao i va\u017ee\u0107im zakonima Republike Srbije (Zakon o za\u0161titi potro\u0161a\u010da). Prava i obaveze strana u kupoprodajnoj relaciji su isklju\u010divo izme\u0111u Vas (kupca) i prodavca.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Kontakt\"><\/span>6. Kontakt<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Za sva pitanja u vezi sa ovom Politikom, mo\u017eete nas kontaktirati putem kontakt forme na na\u0161em sajtu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dobrodo\u0161li na&nbsp;bioslab.rs\/apoteka\/&nbsp;(u daljem tekstu &#8222;sajt&#8220;, &#8222;mi&#8220;). Ovaj sajt je informativno-affiliate platforma. 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